About Emerging IT

We stand for clarity - not confusion.

Clarity is where focus lives. It’s where acumen cuts through the convoluted. Where time appears to stand still, giving you space to think. We believe clarity is a craft.

Something mastered through continuous learning. The more we learn, the clearer things become. The clearer things become, the easier it is to make decisions, drive progress and lead change.

Clarity allows us to clearly see tomorrow coming. To see what’s emerging.

Emerging IT – clarity in a complex world.

A superior framework

Almost two decades ago, Emerging IT’s founders Dean Wilson and Steve Constantinou realised there was a better way to provide ICT Solutions that could allow them to “Do More for Less” in the process. Better yet, it involved improving uptime while reducing costs. How did we achieve this? By being early adopters of automation frameworks that delivered efficiencies with a focus on being pro-active rather than reactive — a formula that has seen all of our customers observe positive results. The success of this approach was also recognised in 2009 when Emerging IT was presented with the inaugural Kaseya Managed Services Provider (MSP) of the year award.

While the way we operate may have changed since then, our objective hasn’t. Lifelong learning and human-centred thinking still remains central to the way we deliver meaningful transformation for all of our customers. We believe it’s more important than ever to deliver a service that dissects the technical juggernaut and provides “clarity in a complex world”.

Mutual success

Our own success has always been driven by that of our customers. We’ve made it our mission to provide successful cost-effective outcomes through the best available team of experts — the Emerging IT Family. Our team has always prided itself on delivering a transparent service grounded in freedom, flexibility and security. And our unique ‘no-lock-in contracts’ policy is testament to this.

Since the rise of The Internet of Things (IoT) and all the challenges that go with it, we have evolved to provide sophisticated security and data protection solutions that earn total trust from our customers and gives them peace of mind.

Second-to-none service

While all companies may boast great customer service, we can truly lay claim to providing the best. We go above and beyond for each of our customers, with no exceptions. In fact, we’ve implemented our own Australian-based Help Desk Service Centre and Real-time NOC Monitoring Centre to ensure no enquiry is left unanswered. You can find out more about our world-class customer service in our testimonials and case studies pages.

If you want your business to thrive in the Digital Age and want your ICT partner to provide you with a competitive edge, welcome to our family, the Emerging IT family. Welcome to “Clarity in a Complex World”.

A nationwide offering

Today, Emerging IT remains one of Australia’s leading managed service providers. Since being founded in 2001, it has grown to become one of our country’s most trusted Australian-based MSPs, with offices in Melbourne and Sydney servicing over 280 organisations nationally.

COLLABORATION

We’re driven by communication, co-creation and inclusiveness. Being open and transparent means delivering efficiency, flexibility, freedom and security.

LIFE-LONG
LEARNING

We are defined by our pursuit of knowledge and progress, forever cultivating wisdom through experience, shared ideas and fresh perspective.

HUMAN-CENTRED THINKING

Meaningful problem-solving means ensuring the user and human-perspective is at the core of everything we do.

TRANSFORMATION

Growth and change is at the heart of what we deliver. This means listening to and understanding our client’s business, their pain points and vision to create a newer, better and safer environment to thrive.

Integrity

Regardless of whether we’re inside or outside the workplace, we show integrity in everything we do.

Respect

We listen attentively, speak candidly, treat others with courtesy, kindness, and ultimately how we would like to be treated.

Customer first

We make each one of our customers feel important and valued.

Innovation

We create solutions that help make our customers’ jobs easier.

Team work

Our approach is always ‘less me and more we’. We act on behalf of the entire company, beyond just your own team.

Honesty

We work to build trust and confidence among our member community by delivering leading convenience and service excellence.

Sustainability

We never sacrifice long-term value for short-term results.

Secured for the Future

Our Australian-based based security team is here to make a clear difference to your business, ensuring you are protected today, tomorrow and into the future.
Secured for the Future

Our Australian-based based security team is here to make a clear difference to your business, ensuring you are protected today, tomorrow and into the future.
Consistent Costing

Our flexible services allow you to customise your agreement for the level of service you require, which means you never pay for more than you need.
Consistent Costing

Our flexible services allow you to customise your agreement for the level of service you require, which means you never pay for more than you need.
A Proactive Mindset

We are always one step ahead of the game, testing and removing complexities before introducing anything to your organisation's environment.
A Proactive Mindset

We are always one step ahead of the game, testing and removing complexities before introducing anything to your organisation's environment.
Specialists at Your Fingertips

Your business’ data deserves the best protection. Our hiring process means that only the industry’s most skilled technicians have access to your environment.
Specialists at Your Fingertips

Your business’ data deserves the best protection. Our hiring process means that only the industry’s most skilled technicians have access to your environment.
Reduce the Risk

We understand that when your systems go down, it significantly impacts staff productivity. We work with you to remove roadblocks and create efficiencies that grant access to your critical data.
Reduce the Risk

We understand that when your systems go down, it significantly impacts staff productivity. We work with you to remove roadblocks and create efficiencies that grant access to your critical data.