Service Desk

Our unique award-winning IT Support

Our certified technicians provide first-class support. Through understanding our customers’ needs, we strive to exceed expectations by solving issues quickly and delivering simple solutions to complex problems.

You can rest assured that with our IT Support service your business challenges are solved by ITIL-aligned processes and industry-leading best practice, giving you the peace of mind that your business’ IT Support is in the best hands.

We are so confident that you’ll love our service that we won’t lock you into any long-term contracts. Why? For the simple fact that we prefer our customers to stay with us because they want to, not because they’re contractually obliged to.

Onsite IT Support

Remote support is fast and convenient when resolving most of your business’ complex problems, however sometimes an onsite visit is the only option.

Pay As You Go

We’re there when you need us most. We have extended service desk hours from 7am to 7pm during your workweek and options for 24-hour support if needed. The best bit? We’ll only charge you for support when you need it.

24/7 IT Support

We don't like to wait, so neither should you. Our Australian-based certified technicians are available to help 24 hours a day, 7 days a week. This ensures that your business can have access to expert support around the clock.

NO LOCK-IN CONTRACTS

We're so confident you'll appreciate our service that we've removed any and all obligations. If you love our service, we'd love you to stick around.

We take care of our employees, so they take care of you

Our employees are our greatest assets. Each member of the Emerging IT family is trained and certified to deliver the best possible service experience to our customers. But it doesn’t stop there.

Our team of 40+ experts is continually learning, adapting and improving our processes and services to ensure we’re always utilising the newest and fastest ways to serve you and your company better.

No lock-in contracts

We’re confident you’ll love our service, so we don’t lock you into any complex contracts. You can leave anytime. Though we’re quietly confident you won’t — just ask any of our long-term clients.

We're here when you need us

Our Support teams are available from 7am to 7pm AEST every business day, with the option for 24-hour and weekend support if needed. We can basically tailor our support hours to your very own business hours.

A proactive mindset

We are always one step ahead of the game, testing and removing complexities before introducing anything to your organisation's environment.

Specialists at your fingertips

Your business’ data deserves the best protection. Our hiring process means that only the industry’s most skilled technicians have access to your environment.

Incremental cost structure

Our IT support is billed in 6-minute increments. This ensures that you only pay for the support you need and are never billed for hourly or half-hourly blocks when it’s only a few minutes of IT support that you need.